Refund policy
How plan changes, cancelling and refunds work for Zeebra's paid plans.
Last updated 25 October 2026
Zeebra's paid plans are billed in advance through Stripe, monthly or yearly. This page explains what happens to your money when you change or cancel a plan, and how to ask for a refund.
Cancelling
Cancel any time in Settings → Billing, which opens Stripe's billing portal. The plan stays until the end of the period you already paid for, then the workspace has no plan: sending and the other paid features stop until you choose one again. You aren't charged again, and your data stays.
Changing plan
- Upgrading takes effect at once. Stripe charges the difference for the rest of the current period straight away (prorated), and your next invoice is for the new plan.
- Downgrading takes effect at the end of the current period. You keep the bigger plan until then, and pay the smaller plan's price from the next period.
- Moving the same plan from monthly to yearly counts as an upgrade; from yearly to monthly, as a downgrade.
Refunds
Payments for a period aren't refunded when you cancel or downgrade during it, and we don't refund unused emails or partial months, unless the law requires it.
If you were charged by mistake (for example twice, or after you cancelled), or something on our side kept you from using Zeebra, write to hello@kanarylabs.com within 14 days of the charge with the workspace's name and the invoice. We answer within a few working days. An approved refund goes back to the card or account you paid with, through Stripe; it usually arrives within 5 to 10 working days, depending on your bank.
Lead credits (when available)
When the data product opens, lead credits will be sold in packs. Credits that were used aren't refundable; the rules for unused credits will be set out here when packs go on sale.
Failed payments and disputes
If a payment fails, Stripe tries it again over the next days; if it isn't fixed, the workspace has no plan until it's paid. Please write to us before disputing a charge with your bank: we can usually sort it out faster.
Contact
Billing questions: hello@kanarylabs.com.